Microsoft - MSN Forum Manager
Bandwidth & Networking Forums
Managed two user forums for the Microsoft Network's
Computing Central web site. Authored web content that helped non-technical
readers understand and use new high-speed Internet and home and small business
network technologies.
Monitored forum bulletin boards and weekly chats and
provided expert-level advice to Microsoft customers on home and small
business networking and Internet questions.
Web creations included online magazines, interactive animations,
databases, and The Bandwidth SpeedTest, an award-winning MSN Web page
mentioned in Forbes and PC Magazine, The Wall Street Journal,
New York Times and other publications.
Contract position, part- time 1996-1998, full-time 1998-2001.
Pacific Bell - ISDN Specialist
Tested new ISDN adapters and documented the provisioning
requirements for the AT&T 5ESS and Nortel DMS-100 series switching
systems.
Supported Pacific Bell's ISDN Marketing team.
Contract position, part time, 1997.
Pacific Bell - Webmaster, Network Administrator
Helped implement a web-based interface allowing Pacific Bell
service representatives to establish customer eligibility for ISDN and
initiate installation request orders.
Maintained the project team's network server environment.
Contract position - 1996.
Hitachi - Programmer, Support Specialist
Provided on-site integration services for Hitachi's SyncWare
mail directory management software, which allows disparate email
systems to share email address directory information.
Maintained SyncWare "Universal Agent" software.
Contract position, 1995.
Pacific Bell - ISDN Specialist
Tested new ISDN adapters and documented the provisioning
requirements for the AT&T 5ESS and Nortel DMS-100 series switching
systems Set up ISDN technology demonstrations using Microsoft NT Remote
Access Server to provide ISDN dial-up access to server and network
resources.
Supported Pacific Bell's ISDN Marketing team.
Contract position, 1995.
UMI/Information Store- Project Engineer
Helped design and implement a secure access solution to
allow clients access to the order information and tracking. The project
included an evaluation of communications options, and the modification,
testing, and re-implementation of existing software on a tight, six- week
schedule.
Contract position, 1994.
Xerox PARC - Multi-Platform Network Administrator
Maintained a multi-location, multi-platform, multi-protocol
LAN/WAN environment for Xerox PARC's LiveWorks project team.
Supported DOS/Windows, Macintosh, Unix, and Xerox GlobalView
workstations
Planed and implemented relocation of LiveWorks
LAN/WAN and voice facilities to an off-site location.
Contract position, 1993-1994.
UMI/Information Store - Programmer/Analyst
Designed and implemented corporate connectivity to the
Internet long before standardized Internet connectivity tools became
available.
Established a corporate identity on the Internet, email
services, and Internet-based access to databases and research tools from
LAN workstations.
Provided systems analysis and programming for a customer
order tracking system and a CASE-based analysis and re-design of the order
entry sub-system.
Employed 1991-1992
Fritz Information Services - Programmer/Analyst
Implemented and supported batch communications interfaces to
corporate database systems through ANSI X.12 EDI systems, email, and
direct bisynchronous connections to clients.
Designed and implemented connectivity tools to third-party
communications services.
Designed and implemented a file transfer tracking system.
Provided programming and analysis support for corporate
accounting systems.
Employed 1987-1991
Orchard Supply Hardware - Programmer/Analyst
Project Lead for the Store Order System, which
accepts warehouse orders from stores and creates warehouse pick slips,
trucking manifests, hazardous material manifests, price stickers, and
maintained warehouse inventories.
Project Lead for the design and implementation of an
Advertising Co-Op system, a financial tracking and accounts receivable
system that allowed suppliers to share advertising costs.
Employed 1984-1987
Gendale Unified School System - Programmer/Analyst
Provided systems analysis and programming services for the
STUK12 student records system.
Participated in the design and implementation of a
Student Progress Tracking system.
Employed 1982-1984
